Facebook Live Frequently Asked Questions
When are the Facebook Live Shopping Parties? Every Tuesday and Friday evening at 5:00 PM Pacific / 8:00 PM Eastern.
How do I watch? Just go to our Facebook Page when it’s show time. Here’s the link to our Facebook page.
What info do you need from me to complete my purchase? If it’s your first time shopping with us during a Facebook Live, please send us a private message with your email address, shipping address and phone number.
When will I get my PayPal invoice? It takes a couple hours after the show to sort through all of the comments and figure out who got what. Once we’re done with that, we start sending out invoices. Depending on how busy the show was, you’ll get your invoice either a few hours after the show or the next day.
How will I know which items I got? It will say on your invoice.
How much is shipping? During our Facebook Live Shopping parties, we offer $5 flat-rate or free on orders over $50 for all addresses in the USA. For orders going to Canada it’s $30 flat-rate.
When will my order ship? We make most of the Facebook Live kits to order. That means that they’re not waiting on the wall for us to pack them up, but rather we start making the kits once they’re sold. It usually takes about a 5-7 business days for us to get your kit ready to ship. So if you make a purchase on Tuesday night, it generally goes in the mail on Wednesday or Thursday of the following week. If you make a purchase on Friday night, it generally goes in the mail Saturday of the following week, unless the mail picks up super early on Saturday… then it will go out the following Tuesday. (We’re closed on Sunday & Monday.)
Do I need a PayPal account to pay on PayPal? Nope. You can pay as a guest using any major credit card.
I’d really rather pay by phone. No, problem! Please message us with your phone number and we’ll give you a call when your total is ready. Probably the day after the show so we’re not calling super late at night.
What the return policy on Facebook Live items? If there’s something wrong with your kit, please let us know and we’ll work with you to make it right. Except in cases of defects all sales are final.
Do I earn rewards points on my Facebook Live purchases? Yep, you sure do. Pretty cool, right?
I have a Design & Adorn reward or gift certificate… Can I use that for my Facebook Live purchase? Sure thing. Just message that and let us know and we’ll be sure to invoice you appropriately. We can apply up to one reward certificate per transaction. With gift certificates you can use however many you have.
There seems to be a lag in the video… What’s going on? The entire world is online right now and the internet is strained to the max. Lag times and delays are to be expected. There’s not a lot that can be done about it big picture, but to improve internet download speeds in your own home lovingly suggest that your significant other read a book, take a bath, or take a nap during the our shopping party so they’re not hogging the bandwidth streaming something on Netflix.
On our end we shut down all internet enabled devices that aren’t being actively used to broadcast to help improve our upload speed.
My video completely froze. Now what? Try closing out of the video and loading it again.
Will you go through the remaining items at the end of the video? I’d love to, be we can’t see the comments with their time stamps until the video is over. I will however go back and post a note on the video with the list of the available items in case you missed the live show or would like to add something else to your order.
I don’t have a Facebook account. Can I still watch the video? Yes, you sure can! We broadcast to a public business Facebook page and anyone can watch it whether or not they have a Facebook account.
How do I comment if I don’t have a Facebook account? Sorry, but you have to have a Facebook account in order to comment on a Facebook post. You are welcome to email us your purchase requests, but please understand that email requests will be counted after Facebook comments regardless of what time the email comes through during the live show.
Can I just buy the pattern by itself instead of buying a kit? I’m sorry, but we don’t sell the patterns by themselves for active kits. Once we’ve decided to retire a kit we sell the pattern as a PDF here on our website.