Online Shopping FAQ
How can I contact you?
The store phone number is 520-209-1900 and our email address is Design And Adorn @ gmail.com. (Take the spaces out of the email address. We did that to slowdown the spambots. Our hours of operation are Tuesday through Thursday from 10:00am to 5:00pm MST, and Friday and Saturday 10:00am to 6:00pm. Please note: if you have emailed us and not received a response, check your spam folder! We do our best to reply to every email within 48 hours, so please know we have likely answered you and it’s just hiding in the junk mail!
You will receive an order confirmation email shortly after placing your order. Once your order ships, another email is sent. Please make sure we have your correct email address. Check your spam or junk folder for your shipping confirmation if you don’t see it in a reasonable amount of time. When you receive your shipping confirmation please double check that we have shipped to the correct mailing address. Contact us as soon as possible if any changes need to be made.
All orders are shipped via United States Postal Service with a tracking number included.
How soon will my order be processed?
We fulfill and ship orders Tuesday through Saturday. Orders placed after 9:00 a.m. MST are processed the next business day. Saturday orders and those placed through the weekend will be processed on Tuesday or the next business day if a holiday falls on a Tuesday.
Orders are processed in the order they are received and ship within 1-2 business days of receipt.
Sales tax will apply to all orders shipped within Arizona, where Design & Adorn LLC is a registered business. The sales tax is 8.7%, based on our place of business located in Tucson, Arizona. All orders shipped outside Arizona will not be charged sales tax.
At this time we are only able to ship orders to addresses within the United States and Canada.
Out of Stock Items
Sometimes popular items are backordered from our vendors, and sometimes our website allows us to oversell items. In the event that we are out of an item, we will either call or email you, and your credit card or Paypal account will be credited within 2-3 business days of placing your order.
If we believe the item/s you ordered will be available within a reasonable time period we will contact you and give you the option of waiting for a complete shipment of your order, a partial shipment, or a credit for the missing item/s.
If there’s something wrong with your order or an item you purchased, please let us know within 7 days of receiving your order. We’ll work with you to make it right.
Except in cases of defect, all sales are final.
How to cancel your order:
If you change your mind about your order, we can cancel it only BEFORE we ship it. Please call us immediately if you decide to cancel your order (6520-209-1900). If the order has already left our facility, you can refuse it and return it. All orders shipped and refused are subject to 20% restocking fee plus our cost to ship to you. We will refund you the difference once we receive it back in our store.
You may be able to change or cancel your order after you place it but only if the order has not been sent out for fulfillment and shipping. If you have placed your order and want to either cancel or modify it, you MUST do so as soon as possible within the same day. To check if you can make modifications please contact customer service.
We are sorry but we cannot modify or cancel an order after it has been shipped.
If you receive a shipment that has missing, defective, or the wrong items please contact customer service within 7 days upon receiving your order to make the corrections. (Please include your order ID number, your full name, contact information and a short description of the problem in the email.). We promise to get back to you as soon as we can to inquire and resolve the problem.
In the instance that you receive the wrong item, we will send out the correct item ASAP. Thank you for your cooperation.
Delayed, Missing, Lost or Stolen Packages
Due to circumstances beyond our control such as postal service errors, weather or natural disasters, occasionally an order is delayed. The first thing you should do when you have not received your package within the expected time frame is to contact your local post office. Then contact us to verify that we sent your package to the correct address and do our best to assist with locating a delayed package.
If you have any changes or concerns about your shipping address after you have placed an order, let us know as soon as possible. We can often make corrections within 24 hours, but if the order is shipped to the wrong address, we must wait until it’s returned to us to reship it. If your delivery address is not secure, please have your order shipped to a location that is less vulnerable to loss, such as a work address. We are not responsible for an order that USPS says has been delivered but is missing. Oftentimes those packages were brought in by a family member who failed to tell the recipient their package had arrived, or check with a neighbor who may have been delivered your package by mistake.
Sometimes an order is lost or misplaced during transit. It rarely happens but it can, especially during the busy holiday seasons. We will do everything we can to locate the package and get it moving on its way to reach you ASAP. But, once in a long while, a package never arrives. If, after 6 weeks of searching the package still does not show up, we will offer to replace or refund. Since this is a rarity, we will offer to do this only once per customer in a lifetime.
How much is shipping? How long will it take?
At this time we only ship to destinations within the United States and Canada.
The shipping charge for orders going to destinations anywhere within the United States is $8.30. Your order will ship USPS Priority Mail within 1-2 business day after your order is placed and will have a USPS tracking number. Once your order ships, it can take 2-3 days for your package to arrive at its destination.
The shipping charge for goings going to destinations anywhere in Canada is $30. Your order will ship USPS Mail within 1-2 business day after your order is placed. Once your order ships, it can take 2-3 weeks for your package to arrive at its destination. Sometimes packages are held up in customs and take longer. You are responsible for any duties or import tariff fees. Per customs requirements, your package will come labeled with the contents and the retail price paid.