We’re live every Tuesday & Friday
at 5:00 PM Pacific / 8:00 PM Eastern
with different projects every show.
Facebook Live Frequently Asked Questions
What info do you need from me to complete my purchase? If it’s your first time shopping with us during a Facebook Live, please send us a private message with your email address, shipping address and phone number.
I missed the live show. Can I still buy a kit? Probably, but you have to act quickly. The replay video is only available for one day after the show airs live. After that time we release the parts from unsold kits so they can be used in other kits. You can watch the replay video on our Facebook page (and sometimes on our YouTube channel) and send us a email with your kit selections.
When will I get my PayPal invoice? It takes a couple hours after the show to sort through all of the comments and figure out who got what. Once we’re done with that, we start sending out invoices. It usually takes us 3-4 hours to send all of the invoices. If we have an especially popular show, you may not get your invoice until the next morning.
How will I know which items I got? It will say on your invoice.
How much is shipping? During our Facebook Live Shopping parties, we offer $5 flat-rate or free on orders over $50 for all addresses in the USA. For orders going to Canada it’s $30 flat-rate.
When will my order ship? We make most of the Facebook Live kits to order. That means that they’re not waiting on the wall for us to pack them up, but rather we start making the kits once they’re sold. It usually takes about 14 business days for us to get prepare your kit and get it in the mail.
Do I need a PayPal account to pay on PayPal? Nope. You can pay as a guest using any major credit card.
What the return policy on Facebook Live items? If there’s something wrong with your kit, please let us know and we’ll work with you to make it right. Except in cases of defects all sales are final.
Do I earn rewards points on my Facebook Live purchases? Yep, you sure do. Pretty cool, right?
I have a Design & Adorn gift certificate… Can I use that for my Facebook Live purchase? Sure thing. Just message that and let us know and we’ll be sure to invoice you appropriately.
I have a Design & Adorn reward certificate… Can I use that for my Facebook Live purchase? Yes, of course! To make things easier for everyone, we automatically check when invoicing to see if you have reward certificate. If you do, we apply it to your invoice.
There seems to be a lag in the video… What’s going on? The entire world is online right now and the internet is strained to the max. Lag times and delays are to be expected. There’s not a lot that can be done about it big picture, but to improve internet download speeds in your own home lovingly suggest that your significant other read a book, take a bath, or take a nap during the our shopping party so they’re not hogging the bandwidth streaming something on Netflix.
On our end we shut down all internet enabled devices that aren’t being actively used to broadcast to help improve our upload speed.
My video completely froze. Now what? Try closing out of the video and loading it again.
Will you go through the remaining items at the end of the video? I’d love to, be we can’t see the comments with their time stamps until the video is over. I will however go back and post a note on the video with the list of the available items in case you missed the live show or would like to add something else to your order.
I don’t have a Facebook account. Can I still watch the video? Yes, you sure can! We broadcast to a public business Facebook page and anyone can watch it whether or not they have a Facebook account.
How do I comment if I don’t have a Facebook account? Sorry, but you have to have a Facebook account in order to comment on a Facebook post. You are welcome to email us your purchase requests, but please understand that email requests will be counted after Facebook comments regardless of what time the email comes through during the live show.
My question wasn’t listed here. How I can get help? Use the form below to send us an email.