Is the store-front closure a temporary change due to the pandemic? No, this a permanent change in our business model that has been in the works for over six months.
What can I still buy and how? Our new focus is on kits, books, tools and some essential kumihimo supplies. You can purchase kits during our twice weekly Facebook Live Shopping Parties. Our other offerings are available on our website.
I’m in the area. Can I pop in and see what you have for sale? No. We are closed to the public. All of our business is conducted online either via our Facebook Live Shopping Parties or our website.
Do you still have a rewards program? Yes, we do, but we did make some changes to the program to account when we made the switch to being an online business. We now offer free shipping on website orders over $75 and Facebook Live orders over $50, so we increased the number of points needed to generate a reward certificate.
When are the Facebook Live shopping parties? Tuesday and Friday at 5:00 PM Pacific / 8:00 PM Eastern.
So can I buy strands of beads? What about tubes of seed beads? Findings? No, sorry, we’re no longer a bead store. We’re just selling kits, books, tools, and essential kumihimo supplies.
So what about endcaps? You don’t have very many on your website… Unfortunately the endcaps are in short supply right now because of pandemic related supply chain issues. This is especially true for magnetic endcaps. As soon as our supply lines stabilize we’ll get more endcaps on our website.
How can I pay for my order? Since all of our transactions are online we accept credit/debit card payments and PayPal. I’m sorry, but we don’t take cash or checks.
Can I still order online and come pick up my order in person? Yes, you sure can. When your order is ready, we’ll send you an email with a link to schedule your pickup appointment. Please keep in mind that our facilities are closed to the public and you will need to schedule a pickup appointment time. Your package will be waiting for you on a table out front. You won’t be able to come inside the building.
So what’s happening with all of the Design & Adorn employees? We’re all still here working as much as ever. Our day to day work assignments have changed a bit, and we have to mask up and spread out for safety, but the whole team is still here. In fact, one of the exciting things about our new business venture is that we’ve been able to increase people’s hours and we’ve added two new team members!
When are you putting classes and events back on the calendar? We have canceled all in-person classes and events for the remainder of 2020 due to the pandemic. Hopefully we can resume classes and events in 2021, but it’s too soon to tell. We won’t resume in-person events until it is safe to do so.
How will I know when you’ve restarted in-person classes and events? That exciting announcement will be all over our emails, web site, and Facebook page!
Will you be teaching and exhibiting at the Tucson Gem Show in September?
Will you be teaching and exhibiting at the Tucson Gem Show in February 2021? No, but we’re optimistically planning on exhibiting at the February 2022 show.
Are you offering online classes? Not yet. That’s definitely part of the plan, but since the pandemic shifted our timeline on this transition we’re not ready to launch online classes yet. Our first online class will be in October 2020 as part of the American Kumihimo Society ‘s online conference.
You usually have a Semi-Annual Clearance Sale twice a year? Is that still happening this year? The bead store is closed and our facilities are completely closed to the public, but yes, we are planning online clearance sales. You can expect the online clearance sale to take the form of bundles and mystery bags rather than individual items.
Where can I buy beads and beading supplies in person in Tucson? There are several local beads stores in Tucson: Bead Holiday, Dah Rock Shop, Elegant Beads, and Star Gems.
What if I need help placing an order or just have a question? What’s the best way to get in touch with you? Use the form below to send us an email. Please note that there’s often a weird delay with the form, and sometimes we don’t get your email for several hours. You can also email us directly. Our address is DesignAndAdorn at Gmail dot com. (Of course you have to put it in actual email address format. I write it like that to slowdown the spambots.)
We’re in the office Tuesday through Saturday. We’re pretty good about getting back to emails and messages in a timely manner, but we don’t watch our computer screens 24/7 because we’re working on making your kits. You can generally expect a response within two business days. If you write us on Sunday or Monday (or after we’ve left for the day on Saturday) you won’t hear back until sometime on Tuesday. We don’t check messages when we’re out of the office. You know… work/life balance and all that. 🙂